SalesMail Help & Ideas
📸 Advanced Camera vs. Basic Camera: Why Your Video May Not Look Mirrored
Some users have noticed that the SalesMail app Advanced Camera (our default camera, required for Snap lenses) does not mirror the preview while recording. This is intentional and necessary for lenses to track your face correctly and apply effects ...
Creating a WelcomeHome Message Template with a trackable SalesMail video
With WelcomeHome's marketing automation features, you can set up trackable SalesMail video messages to automatically go out after triggers such sending out an intro video after a new lead comes in! Full instructions on setting up automations can be ...
📣 Detailed View Tracking for Videos Sent via CRM integrations in SalesMail
When you send SalesMail videos using one of these bidirectional CRM integrations (Aline/Enquire, Aline/Sherpa, WelcomeHome) from the CRM search page in SalesMail, you’ll now see who watched your video instead of just geolocation data. This lets you ...
🔥 New Feature: Detailed View Tracking for Bulk Email Campaigns
You can now see exactly who watched your SalesMail videos (not just geolocation data) when you send them out through bulk email or marketing automation platforms. This gives you the power to identify hot leads and follow up faster than ever. ? ...
SalesMail link shows up in To box when sharing via text on older iPhone
On rare occasion, we have seen the SalesMail video link get pasted into the To box instead of the text message body when a SalesMailer hit 'Send Message' to share via text on an iPhone (like below). This seems to be a phone glitch on older iPhones ...
SalesMail Results on Mobile Dashboard
The SalesMail Results panel on your mobile app dashboard shows the number of videos you created, number of times you shared videos, and number of views on videos during the selected time period (default is past 90 days). Where are my opens? We’ve ...
Notice for iOS 18.6.1 users regarding missing audio on retake
Notice for iOS 18.6.1 Users If you’ve updated your iPhone to iOS 18.6.1, you may notice missing audio when using the Retake button after recording a SalesMail. Temporary Workaround: Instead of tapping Retake, use the back arrow in the upper left and ...
‼️ Always keep your SalesMail app up-to-date. Here's why...
Why Updating Matters Keeping your SalesMail app up to date ensures you always have: The latest features – Enjoy new tools and improvements as soon as they’re released. Better performance – Updates often include speed enhancements and bug fixes. ...
Experiencing Lag While Recording with Lens on Android?
If you are seeing a slight delay between your lip movements and what’s on your screen while recording with a lens, don’t worry — your final SalesMail video is not affected. Why This Happens This preview lag can occur on some Android devices when ...
NEW: SalesMail Dark Mode
Dark Mode is available in both the SalesMail Portal and our mobile app, giving you a sleek, eye-friendly alternative to the standard light theme. Dark Mode helps reduce eye strain, improves readability in low-light environments, and offers a modern ...
Internet outages that impacted some SalesMail users have been resolved
Update 3:35pm Central - It appears that there are no longer any internet/service outages impacting SalesMail. ? _____________________________________________________________________________ Original article: Major internet outages are occurring are ...
Gray box on bottom of Preferences page in SalesMail mobile app
If you see a gray box at the bottom of the Preferences page in your SalesMail app, please uninstall the app and then reinstall it. This will resolve the issue.
NEW: Customizable Wood Sign Lens
The Wood Sign SL Lens was inspired by a charming welcome sign and is a great way to welcome new residents, tour guests, staff members, candidates, or anyone you want to greet with a personalized and memorable touch. ? What It Does This lens adds a ...
How to add your SalesMail Expert badge to your LinkedIn profile
After you have earned your SalesMail Expert badge, you can easily share it as part of your LinkedIn profile. Here's how: Go to your professional LinkedIn Profile and scroll down to the “Licenses & certification” section. If that section doesn’t show ...
SalesMail for Life Enrichment, Engagement, and Activity Directors
SalesMail lets you quickly share the joy and energy of your programs with families, residents, and even prospects. It’s personal, fast, and fun. Top 5 Ways to Use SalesMail in Life Enrichment 1. Event Invitations - Send quick video invites for ...
SalesMail for Move In Coordinators
Make every move-in smoother, more personal, and less stressful using the power of video. Families are trusting you with one of life’s biggest transitions. A friendly face and clear communication go a long way. SalesMail helps you connect on a human ...
🏘️Pro Tips for Recording Winning Video Tours
Video tours are one of the most powerful tools in your leasing toolkit. They allow prospects to explore the space at their own pace, rewatch as often as they’d like (and you’ll get a push notification each time they do), and even share the video with ...
How to Get Support
There are several ways to get support for SalesMail and other HeartLegacy products. 1. The HeartLegacy Help Center Knowledge Base provides self-help 24/7. Search for a topic, watch training videos, and get inspired. 2. Submit a support ticket by ...
🎵 Now Playing: Add Music to Your SalesMail Videos with Portal or App!
We’re thrilled to announce you can now add music to your SalesMail videos using either the SalesMail Portal or the SalesMail mobile app! Whether you're enhancing a silent video tour or adding subtle background music to a narrated message, this ...
🏠🪴🪟 New Lens for Virtual Backgrounds
Introducing Backgrounds SL, the first lens in our new lineup of SalesMail Smart Lenses* in the SalesMail Portal (accessible from your computer or phone browser). This lens gives you several options for virtual background and respects your beauty ...
Lens Preferences for Beauty Filter and Virtual Background
Most SalesMail lenses will automatically use your preferences for beauty filter on/off and virtual background. Here is how to set your preferences: SalesMail Portal Set your preferences in the Lens Settings on the Record page by clicking the gear ...
How to download a copy of a video you recorded in SalesMail
1. Log into the SalesMail Portal at https://portal.mysalesmail.com 2. Click 'My Videos' on the left. 3. Click the thumbnail of the video you want to download. 4. Click the dot dot dot menu in the lower left of the video area: 5. Click 'Download' to ...
Sharing SalesMail videos on LinkedIn
There are three ways to share SalesMail videos on LinkedIn posts, with different advantages for each. No matter which of these methods you use, you will always be able to take advantage of the SalesMail Lenses to add a beautify, holiday, message, ...
How are we doing? 👍
We'd love to hear what you think about our company, products, and service in an easy two question survey. Your feedback guides where we need to focus our attention and energy. Click here to take the survey!
Download your TikTok videos to share via SalesMail! 🎶🎥
Did you know that you can upload videos from other platforms to share via SalesMail? While TikTok is still available, you can save those videos to your phone and then upload them to the SalesMail platform. How to download videos from TikTok: Go to ...
NEW SalesMail Features: Clone & Share, holiday filters ❄️, Click-to-Call CTAs, and more!
We’re excited to announce a host of new SalesMail features designed to improve your experience and performance! The new Clone and Share feature allows you to duplicate videos for separate tracking and analytics, giving you greater visibility into who ...
SalesMail Do's and Don'ts
Do - Do smile and show your personality - Do have a main message in mind before you record. - Do include movement, smile, wave, whiteboard, etc. in the first three seconds of your recording to capture attention and make people click! - Do record ...
Facebook post with SalesMail link flagged
Some users have reported that Facebook is occasionally flagging and removing their posts when they share a SalesMail video. Facebook appears to be using technology (e.g. bots/AI) to identify posts that violate their rules. While we do not believe any ...
Turning off Closed Captions and Transcriptions/Translations
Transcripts/Closed Captions are automatically generated when you upload a video in SalesMail. Closed captions display the words being spoken as the video plays. Closed captions are used by people who are deaf or hard of hearing, and can also be ...
NEW: Clone & Share your videos for independent tracking/stats
Coming soon! Do you want to have a better idea of who is watching your videos - especially your reusable favorites? Use the new Clone & Share feature to clone a SalesMail video, creating a new instance of your video with a new video name (include ...
Create Memorable Connections with SalesMail Lenses (Now available in mobile app!)
NEW: Mobile lenses are now available! Check App Store or Google Play and update your app to SalesMail 2.2.0! Use SalesMail Lenses to boost engagement and make your videos stand out. Add backgrounds, beautify your appearance, or share seasonal and ...
Weak or Interrupted Connectivity or Pending Uploads warnings
Some SalesMailers on version 2.0.1 are seeing "Weak or Interrupted Connectivity" warnings or "Pending Uploads" messages the SalesMail app, when typically they have strong network connectivity. Updating your SalesMail app to SalesMail version 2.0.4 ...
Use SalesMail to keep people informed in a compassionate way before and after emergencies
Video messaging is a quick and powerful way to keep family members, residents, employees and others informed and to put their minds at ease as much as possible before, during, and after a storm or other emergency. Video messages help you get across ...
SalesMail 2.0 is here! 🎉
Exciting news! SalesMail 2.0 brings beautiful design changes to the SalesMail mobile app and a few associated changes in the portal. This new design makes it faster and easier to find and share your videos....and preps us for some exciting new ...
Sharing team members' videos
If you are a SalesMail users with an admin account, you have the ability to share team members' videos. Here's how: 1. Log into https://portal.mysalesmail.com (same credentials as the SalesMail mobile app) 2. Click 'Team Results' on the left hand ...
How to share a SalesMail using the simplified Gif-Only Template
Sometimes when you send a SalesMail video you may not want all of the branding and contact info to show up in the template that gets pasted in the email. For example, if you already have your logo and contact information in your email signature, you ...
Your SalesMails in Every Language!
We are happy to announce new language features in SalesMail that create a more personal and memorable experience for all, even if your recipient doesn't speak the same language as you do! Transcript Translations – All SalesMail videos have a “Need ...
Multi-Language Support and Intelligent Community/Business Name Recognition in SalesMail
We are pleased to introduce two new updates to the SalesMail platform, designed to make your video communications even more personalized and impactful. Multi-Language Support - For any new videos you record or upload, SalesMail will automatically ...
When pasting into Outlook my logo looks off center and contact info is in black font
Have you noticed that when you paste a SalesMail into Outlook, your company logo is no longer centered and your contact info is in black font rather than your company's colors? If so, you probably had a recent update to your Microsoft Office Suite, ...
AI Intro Text saves time and drives more views!
The SalesMail AI Intro Text feature saves time and drives more views by using AI technology to provide personalized email intro text that encourages recipients to watch your videos. This feature is on by default and places the text just above your ...
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