Weak or Interrupted Connectivity or Pending Uploads warnings

Weak or Interrupted Connectivity or Pending Uploads warnings

Some SalesMailers on version 2.0.1 are seeing "Weak or Interrupted Connectivity" warnings or "Pending Uploads" messages the SalesMail app, when typically they have strong network connectivity.  Updating your SalesMail app to SalesMail version 2.0.4 will fix this issue.  If you don't see the update in the App Store or Google Play yet, check back in a few hours. 

Note:  If you continue to have "Weak or Interrupted Connectivity" warnings after updating to 2.0.4, please uninstall your SalesMail app and reinstall SalesMail 2.0.4 from the App Store or Google Play.

In the meantime, if SalesMail 2.0.4 is not yet available to you, here are some workarounds if you are experiencing this issue:

Workaround if you are getting "Weak or Interrupted Connectivity" warnings and don't have any videos stuck in Account -> Pending Uploads:  A quick uninstall and reinstall of the SalesMail app should make those errors go away, at least temporarily.  

Workaround if you have a video stuck in Account -> Pending Uploads:  If you have a video stuck in "Pending Uploads" that you need to upload urgently, here is a workaround:
- In your SalesMail mobile app, tap the 'Account' button at bottom right.
- Tap 'Pending Uploads'
- Tap your video and select 'Save to device'
- Open a web browser on your phone and navigate to https://portal.mysalesmail.com 
- Log in with the same credentials you use in your SalesMail mobile app
- Tap the menu button (three small horizontal stacked white lines) at the upper left and then select 'Record' from the menu.
- If you get prompted for mic or camera permissions, you can either allow or disallow them.
- Hit the 'Upload a Video' button.
- Select 'Photo Library' (instructions might be slightly different for Android)
- Select the video you want to upload to SalesMail and hit 'Done'.
- Hit the 'Save' button and your video will be uploaded to the SalesMail platform and can be shared from the portal or from your SalesMail mobile app.

 

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