Recording SalesMail videos when you have poor internet connectivity

Do you sometimes experience poor Wi-Fi and/or cellular data connectivity in the places you try to record SalesMail videos?  Here is what you need to know:

When you record SalesMail videos on your phone, they get uploaded to our servers so we can host them and let your recipients watch them.  If you record in an area that has poor or no connectivity, the video can't upload and will be saved into your 'Pending Uploads' in SalesMail to allow you to retry the upload when you have better network connectivity. 

If you are in a location that has more than one Wi-Fi connection (such as one for guests and one for staff), try both to see which one gets the best connectivity.  You can check the speed by going to https://fast.com from the web browser on your phone.  If Wi-Fi signal is poor, you can try another available Wi-Fi network or temporarily turn off Wi-Fi in your phone settings and use your cellular data connection instead.  If none of these provide a strong connection, you will need to move to a place with better network connectivity and then retry your upload.  

Once you have moved to a location with strong connectivity, you can access your Pending Uploads by tapping the Account tab in the lower left of your SalesMail App:

Tap on a video on your Pending Uploads screen and you have the option to play it, retry the upload, save a copy of the video to your device, or delete it.  

If you are still struggling with uploading SalesMail videos, please reach out to your Client Success Specialist for assistance.  

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