Post-Tour Follow-Up Video Example

Post-Tour Follow-Up Video Example

Sending a personalized SalesMail video after a tour and showing that you listened and heard what is important to your prospect and/or family members is the way to seal the deal! Here we share a sample video for inspiration, and some follow up steps to help you record your own.

Sample Video (for inspiration—not to memorize!)

“Hi,  [First Name] It's [Your Name] here at [Community Name].

Hey, I just wanted to let you know that I so appreciate you and your family taking the time to tour with me last week.
​
I know everyone is super busy right now, so I really appreciate it and I hope that I was helpful and able to answer all of your questions. I was also gonna let you know that even if you do not choose [Community Name] as the future home for Bob, I just want to be a resource for you. Even if you choose another community in the area, you can always come to me with questions about senior living, and I will always be here for you.
​
My cellphone number is right below, so I am just a text away and I also was thinking about Bob today. Happy opening day for baseball. I know that we thought it would never get here, but it is, and I know he's super excited to be cheering on his Yankees. So I was gonna let you know I also looked through my closet and I can be a Yankee fan for at least one day out of the year just for Bob. So let him know that and I hope you guys are having a great week and we'll talk to you soon. Bye bye.”

🖊️ Now It's Your Turn

Jot down a few quick bullet points on what you want to include in your inquiry response. It’ll give you a helpful reference without making you sound stiff or scripted.
  • Greeting & Your Name

  • Share at least one thing that you learned is important to them
    → Ex: “It was so fun learning that Janice was a competitive swimmer and I just know she will love our water aerobics class and time by the pool!”

  • What to do next (CTA button):
    → Ex: “RSVP for our Happy Hour!” or "Click to hear from our residents!"

  • Closing:
    → Ex: “Can’t wait to connect again soon!”

✅ Final Reminders:

  • Be yourself—friendly, helpful, and upbeat

  • It’s OK to glance at your notes, but speak from the heart and avoid reading straight from a script. 

  • It’s totally fine to make small mistakes—those little imperfections actually make you sound more real and relatable.  

  • Aim for 60 seconds max


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