SalesMail Help & Ideas
Why can't I see my branding in the SalesMail I just sent via email?
We highly recommend that you share SalesMail using your device’s built-in email application. This will allow for your company branding and custom GIF to display in the best possible manner – leading to more opens and views! For more information on ...
Besides email and text message, what messaging apps do you integrate with for SalesMail?
Any messaging app that allows you to copy and paste, such as Facebook, LinkedIn, and Slack.
How can I update my company logo and branding for SalesMail?
Your company logo and branding can be updated from the online dashboard for SalesMail Team users, or by reaching out to us at support@heartlegacy.zohodesk.com or (833) 757-6245.
How long is a SalesMail video available?
The SalesMail URL will always remain live unless you reach out to us and ask that it be taken down.
What should be in the background of my SalesMail videos?
Be mindful of what’s behind you when recording. You don’t need anything fancy in the background—just make sure it’s clutter-free and not distracting. If you have signage or a banner with your company logo, that’s a great way to reinforce your brand ...
What accessories are beneficial when recording SalesMail?
A handheld white board with your recipient’s name or clever message is a great way to improve your view rates. A Bluetooth remote will let you start/stop recording from a distance. A lapel mic can provide clear audio if you’re recording from a noisy ...
Why can't I log into SalesMail?
First, make sure you are logging in with your work email address. The most common reason you can't log into SalesMail is when you first get your account and you are trying to use your temporary password. Your temporary password for SalesMail may have ...
What are the best lighting recommendations for SalesMail?
Make sure the main light source is behind the camera, not behind you. Also check to make sure there are no heavy shadows present when recording.
What are suggestions for being more comfortable on camera for SalesMail videos?
Remember that you want to be authentic! This is the best way to make a personal connection and start to build a strong relationship with the recipient of your message. SalesMail videos are not intended to be professional video shoots, and most people ...
When I send a SalesMail from my desktop, why does it pull up the wrong email application on my computer?
In the SalesMail portal, when you choose the 'Email' share button, it launches the default email application on your computer. You can change your default email application on your computer by going to 'Default Apps', typing "MAILTO" in the file type ...