SalesMail Help & Ideas
View the most recent engagements with your videos in the SalesMail Desktop Portal Activity Feed
The Activity Feed lists the most recent activity on all of the videos you have recorded and shared in the past. This provides an easy way to see which videos had activity recently so that you can identify hot leads and take action. The Activity ...
The Secret To More Engagement On Your SalesMail Videos: Just Ask!
There are several ways a recipient can engage with your SalesMail video, such as emoji reactions, comments, clicks on a custom Call To Action (CTA) button, etc. Did you know you can use SalesMail video engagement to identify hot leads, to schedule ...
3 SalesMail Use Cases to Drive Senior Living Sales
Apple’s NEW Privacy Measures – How They Will (and Will Not) Impact Geolocation Data on SalesMail Opens and Views
The next iPhone software, iOS 15, is due to go live soon, most likely within days of Apple’s September Keynote on Tuesday, the 14th. This update will include privacy changes to the iPhone Mail App which may impact the geolocation data SalesMail is ...
How to send SalesMail messages using Constant Contact email campaign
To send a SalesMail from within a Constant Contact email campaign: From the SalesMail web portal Share screen, select 'Copy Full HTML' to get the appropriate code on your clipboard. Within Constant Contact select 'Campaigns' from the top menu and ...
SalesMail for Recruiting - Use Cases, Call To Actions, and Example Videos
Staffing and recruiting are major pain points for many organizations. SalesMail can be used throughout the recruiting and hiring process to promote opportunities, showcase the organization, help build connections with potential employees, and keep ...
What We Learned In 2020: Virtual Tours are Often Superior to In-Person Tours
By Corey DeGeorge, VP Product & Services 6/15/2021 Several weeks ago, one of our clients shared with me that virtual tours are often superior to in-person tours. This came from a salesperson in the multifamily housing industry who was used doing to ...
How to manually choose the “From” email address when sending out an email on your iPhone Mail App
From your New Email screen, you will see the default “From” email account populated. Tap on the Cc/Bcc,From: box and it will separate the fields on your screen Tap on the “From:” field and it will give you a choice to select your “From:” email. Tap ...
How to automatically default the “From” email address to your work email on your iPhone Mail App
Go to Settings > Mail > Under the section “Composing” select Default Account. On the next screen, it will show you the email accounts setup under your Mail Example: Gmail Outlook Exchange Select the email that you want the “FROM” address to be ...
"No media capture devices found" warning on SalesMail desktop portal
If you receive a warning that says "Sorry, no media capture devices found. A camera and microphone are required to send video messages!" when using the SalesMail desktop portal from your computer to record a SalesMail video, here are some things to ...
A video preview is not showing up when I share a SalesMail video to a LinkedIn post using the SalesMail app on my iPhone
Sometimes iPhone users who share a SalesMail video as a LinkedIn post do not see a video preview in the post and only the link is visible. Here are two workarounds: 1. Use SalesMail on your iPhone to share in this way: From SalesMail on your ...
SalesMail Use Cases for Senior Living
There are many great use cases for SalesMail videos in senior living. Be inspired by checking out this SalesMail Example Video Portfolio of real SalesMail videos our clients have recorded and used. Additionally, here is a list of common SalesMail use ...
SalesMail Certification Study Guide
About SalesMail Certification SalesMail Certification confirms you are able to record and send SalesMail video messages and that you understand the basic functionality and important elements for success. If you recently attended a live SalesMail ...
Real SalesMail Example Videos - Get Inspired!
SalesMail helps you build strong relationships and build memorable experiences with the audiences that matter most to you. It can be used for many different purposes such as introductions, invitations to meet, post-appointment follow-up, ...
On the SalesMail desktop portal, when I go to share a SalesMail it opens an email application I don't use.
When you share a SalesMail video using the SalesMail desktop portal, it will automatically open a new email draft using whichever application is set as your default email application on your computer. To change your default mail app, go to ...
What is the difference between an "open" and a "view"?
Views: A view is tracked when someone opens your SalesMail video in a web browser after clicking the video preview in an email, clicking the video received via text, or clicking a video that is shared on a social media channel or in a social ...
2020 SalesMail Award Winners Announced!
Watch the announcement video and check out the 2020 SalesMail Award winners here: https://www.mysalesmail.com/sma-winners
Everything You Need to Know About SalesMail Call To Action (CTA) Buttons!
What is a Call To Action (CTA) Button? SalesMail call-to-action (CTA) buttons turn views into next steps. Add a CTA to any SalesMail video, choose the button text and the destination URL, and guide recipients to schedule an appointment, complete a ...
Recording SalesMail videos when you have poor internet connectivity
Do you sometimes experience poor Wi-Fi and/or cellular data connectivity in the places you try to record SalesMail videos? Here is what you need to know: When you record SalesMail videos on your phone, they get uploaded to our servers so we can host ...
How to see your opens/views and geo-location stats on the desktop version of SalesMail
Open the desktop version of SalesMail by logging into https://portal.mysalesmail.com/. This site uses the same username and password you use to log into your SalesMail mobile app. Choose the ‘My Results’ menu item on the left. A list of your videos ...
You can submit and track your support tickets in this Help Center!
Did you know you can submit and track your support tickets in this Help Center? To submit a ticket, just scroll down to the bottom of the page and click 'Submit Ticket'. The ticket that gets created will automatically go to your account manager. ...
SalesMail Tips - Get NOTICED and Increase Your Views!
The attached pdf gives very helpful tips on how to get the views and responses from your videos. Learn important tips on subject lines, email messages, recording, etc.
How to delete a SalesMail video
To delete a SalesMail video from the mobile app: 1. Open the SalesMail app and log in if prompted 2. Click the Videos icon at the bottom of the app. 3. Click the dot dot dot icon next to the video you want to delete. 4. Click the trash icon at the ...
Why is my email blank when I try to share a SalesMail?
If the email is blank when you try to share a SalesMail via email, you need to paste the SalesMail animated gif into the email. When you click share, that gif automatically gets copied to your clipboard. Then you just paste it into the email body. ...
How long can SalesMails videos be?
SalesMail videos can be between five seconds to three minutes long, however, for most use cases we recommend limiting the videos to under 90 seconds to keep the recipient's attention. If your video is less than 5 seconds, you will get prompted to ...
What is the link to the desktop SalesMail application?
The link to the desktop SalesMail application is https://mysalesmail.com/. Log in with the same username and password you use on the mobile app.
Why is my SalesMail video sideways?
If you are changing your phone between portrait and landscape but you are not able to change the video orientation, this is most likely due to having your Orientation Lock on your phone turned on. How to turn off your orientation lock iPhone - Swipe ...
How to share a SalesMail video through the SalesMail Desktop Portal
To send a SalesMail through the SalesMail Desktop Portal: 1. Open https://portal.mysalesmail.com in Google Chrome or Edge browser on your computer and log in using the same username and password you use on your mobile SalesMail app. 2. Click on 'My ...
How do I give SalesMail camera and mic permissions on my iPhone?
SalesMail needs permission to use your camera and mic to record videos. To give SalesMail permission to use the camera and mic you can either do so when prompted after installing SalesMail, or you can do the following: 1. Go to Settings on your ...
How can I share a SalesMail video to a business Facebook page rather than my personal Facebook timeline?
If you want to share your SalesMail video to a business Facebook page rather than your personal Facebook timeline, you can do so by logging into MySalesMail.com on your computer. 1. Go to MySalesMail.com and log in using the same credentials you ...
When I send SalesMail videos from mysalesmail.com using my computer, how come I never see any opens in my results?
When sending SalesMail videos from your desktop, the email program you use could be blocking the tracking function in your SalesMail for opens. Some email programs might have security setting that block tracking or other tools to see when someone ...
Why won't my selfie stick (bluetooth remote) start my SalesMail video recording when using an iPhone?
If you have a Bluetooth/wireless selfie stick, you might be able to use it to start your video recording in SalesMail. If it isn't working, make sure you don't have the volume on your phone turned up all the way. If it is, just turn down the volume a ...
How to share a SalesMail video using the SalesMail mobile app
Share your SalesMail videos via email, text message, or your other favorite messaging apps. For best results, set up your email on your iOS device’s built-in email app. Go to Settings > Passwords & Accounts > Add Account. 1. Click the Videos button ...
Why won't SalesMail preview show up when I am using the desktop version of SalesMail?
When you are creating or re-sending a SalesMail from your desktop and the process never shows your SalesMail preview, these are a good indication of something blocking communication to our website. There are a few things to look at to correct this. ...
After recording a SalesMail from the Desktop, it never finishes saving.
Your ISP or network could be blocking traffic to our Short URL's. Have your IT\Network person add the following URL's to your whitelist and this should resolve the issue. Sm.chat Salesmail.app s3.us-east-1.amazonaws.com
What browsers/versions are supported for the desktop SalesMail application?
The SalesMail desktop version is supported on the Google Chrome browser version 49 and above. The best practice is for users to always keep their Chrome browser on the most recent version to make sure it has all recent security patches from ...
How accurate is the location tracking for Opens and Views in SalesMail?
Geo-location is based upon information provided by a mobile provider or ISP and may be an approximation.
Why won't my temporary password for SalesMail work?
Your temporary password for SalesMail likely includes one or more special characters (e.g. @,!,%,$,^,#,&,*). The best way to make sure you are typing in the exact same temporary password is to highlight the password in the welcome email and copy it ...
How do I download or update the SalesMail mobile app?
Go to the Google Play Store (for Android users) or App Store (for iPhone users) and search for SalesMail to download or update the SalesMail mobile app. The desktop version of SalesMail is https://portal.mysalesmail.com. Any videos you record using ...
How do I know what will display in my custom GIF previews?
The first three seconds of your SalesMail display the animated preview, so get creative with your opening. This will increase your open rates! Remember that animated previews are only generated for SalesMail sent via email.
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