SalesMail Desktop Portal will not load or save videos.

SalesMail Desktop Portal will not load or save videos.

If you received an error about your time settings on your computer, if you don't see any data/videos on the Dashboard, Activity Feed, My Results, Team Results and/or if you cannot save a video recorded using the SalesMail Desktop Portal, there is a good chance your computer's clock time is inaccurate.  Your computer's time must match up with the actual time (it can't be off by more than a few minutes) in order for SalesMail to work.  

To correct your time, right-click the date/time on the taskbar on your computer and select "Adjust date/time settings".  Use the settings to adjust your computer to "Set Time Automatically".  If this option is grayed out, contact your IT team or someone with an administrator account on your computer to adjust your time settings for you.  

Once your time settings are updated and your computer time is accurate, log back into SalesMail.  You may still receive an error about your time settings once more due to cached data, which is ok.  Simply refresh your browser window and that error should go away.

If setting the time on your computer correctly does not resolve the issue and you are getting an error message or can't load data/videos in the SalesMail Desktop Portal, reach out to us at support@heartlegacy.zohodesk.com.

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