Do you have poor Wi-Fi and/or cellular connectivity in the places you try to record SalesMail videos? We have worked hard to make changes to our Android app to try to accommodate these situations. Here is what you need to know:
When you record SalesMail videos on your phone, they get uploaded to our servers so we can host them and let your recipients watch them. If you record in an area that has poor or no connectivity, the video can't upload. If you find your Wi-Fi signal is poor, you can turn off Wi-Fi and try to use data instead. And vice versa, if your data signal is poor you can enable Wi-Fi to try that instead. We will attempt multiple times to upload your video, but what happens if neither Wi-Fi nor data connectivity work for you in the location where you record your video?
In SalesMail 1.2.87, we updated the app to save a copy of the video you recorded to your phone, so that if it doesn't upload right away you can retry the upload later when you are in an area with better connectivity. Once your upload is successful, we remove the copy of the video from your phone so it doesn't take up storage space.
Each time you go to your Results screen, we will let you know if you have any pending uploads and give you the option to 'Upload Now' or 'Upload Later'.
If you click 'Upload Now', it will take you to the Pending Uploads screen. If you click 'Upload Later', you can continue using the SalesMail app and come back at a later time where you have good connectivity, go to the 'Accounts' screen (the icon in the bottom right-hand corner), select 'Pending Uploads' and then click a video to play it, retry the upload, or delete it.
Below is a screenshot of the Pending Uploads screen. Here, you can click a video to play it, retry the upload, or delete it. if you don't want to keep any of your videos you can click 'Delete All' to remove them and free up storage space.
If you are in the app and you know you have videos to upload, you can to go to the Pending Uploads screen by clicking the 'Account' icon in the bottom right and then select 'Pending Uploads'.
We hope this new functionality helps those who struggle with connectivity issues! If you continue to have trouble or have any other questions about SalesMail, please don't hesitate to reach out to us. We love to help! You can call your account manager directly or scroll to the bottom of this pages and click the red 'Submit a ticket' button.