The audio and video are out of sync on SalesMail recorded using SalesMail Desktop Portal.

When recording a video using the SalesMail Desktop Portal, the audio and video can be out of sync on playback if separate microphone and camera sources are being used (hint: using a separate Bluetooth mic is usually the culprit).   

Before recording a video, you can use the Capture Settings at the top right of the recording screen to choose a microphone and a camera to use.   The drop down on the left is used to select the camera and the drop down on the right to choose the audio source.  If your audio/video are out of sync, the first thing to try is to change the audio source.  It is best when the audio and video source are matched - such as using both the camera and the mic from your webcam if you have that option. 

Once you choose a new audio source, create a test video where you are counting to ten out loud.  It will play back for you once you stop the recording and you can check to see if the audio and video are now in sync.   If the audio/video still aren't synced, try other camera/microphone combinations until you find one that works.

 

 

• Related Articles

• SalesMail Desktop Portal will not load or save videos.

  If you received an error about your time settings on your computer, if you don't see any data/videos on the Dashboard, Activity Feed, My Results, Team Results and/or if you cannot save a video recorded using the SalesMail Desktop Portal, there is a ...

• April 2024: New Portal Features!

  Check out this video overview of your new SalesMail Portal features including a My Org and Global Leaderboard, your SalesMail Rank based on all time views, the Total Engagement Score, and Shares tracking! Be sure to hit the full screen icon in the ...

• SalesMail automatically creates video names for you

  We're excited to announce a new feature in SalesMail: AI Video Naming! This innovative addition is designed to save time and make managing your video content simpler and more intuitive than ever. What is AI Video Naming? With AI Video Naming, ...

• SalesMail Portal: How to upload video files into your SalesMail account

  Do you have a video file that was recorded or edited outside of SalesMail that you want to share and track using SalesMail? Videos up to 10 minutes in duration and in .mp4 or .mov format can be uploaded using the SalesMail Desktop Portal or the ...

• SalesMail Portal: How to Share a Video (4 min.)

  Click the icon at the bottom right of the video to watch in full screen. 1. Log into the SalesMail Desktop Portal using your work email and the same password you use in the SalesMail mobile app. 2. Click the 'My Videos' option on the left. 3. Find ...