Why can't I log into SalesMail?

Why can't I log into SalesMail?

First, make sure you are logging in with your work email address. 

The most common reason you can't log into SalesMail is when you first get your account and you are trying to use your temporary password.  Your temporary password for SalesMail may have special characters (e.g. an explanation point, a percentage sign) in it so you must be sure you are typing the exact same temporary password when you try to log in. The best thing is to try to copy and paste the temporary password that came in your welcome email into your SalesMail login screen.   

If you still can't log in, click the 'forgot password' link and a new temporary password will be sent to your email address. Please reach out to us if you are still unable to log in.

    • Related Articles

    • How to add your SalesMail Expert badge to your LinkedIn profile

      After you have earned your SalesMail Expert badge, you can easily share it as part of your LinkedIn profile. Here's how: Go to your professional LinkedIn Profile and scroll down to the “Licenses & certification” section. If that section doesn’t show ...

    • New SalesMail User? Get Started Here!

      Welcome to SalesMail! You can now use SalesMail to quickly and easily send video messages via text, email, CRM, or social to build stronger relationships and create memorable experiences with the audiences that matter most to you. Here is how to get ...

    • SalesMail automatically creates video names for you

      We're excited to announce a new feature in SalesMail: AI Video Naming! This innovative addition is designed to save time and make managing your video content simpler and more intuitive than ever. What is AI Video Naming? With AI Video Naming, ...

    • Why won't my temporary password for SalesMail work?

      Your temporary password for SalesMail likely includes one or more special characters (e.g. @,!,%,$,^,#,&,*).  The best way to make sure you are typing in the exact same temporary password is to highlight the password in the welcome email and copy it ...

    • SalesMail Portal: How to Share a Video (4 min.)

      Click the icon at the bottom right of the video to watch in full screen. 1. Log into the SalesMail Desktop Portal using your work email and the same password you use in the SalesMail mobile app. 2. Click the 'My Videos' option on the left. 3. Find ...